Skills Programs

A Skills Program is occupationally based and when completed will constitute credits towards a Qualification registered on the NQF. Provisioning it is undertaken by a training provider accredited by an ETQA (Skills Development Act No.97 of 1998). A Skills Program is a type of Short Learning Program directed at a particular skill that might be required to improve performance.

The Skills Programs offered by Siyaya might include one, two or more Unit Standards and will be assessed against criteria to prove competence. The Skills Programs are all registered with particular SETAs and therefore credits are accumulated and can be used, on achievement, as building blocks towards the particular Qualification where they occur.

Each Individual Skills Program must be trained as a whole, therefore Unit Standards cannot be extracted or swopped between programs as they have been officially registered by a relevant SETA.

A Non-Credit Bearing Short Course can be trained to acquire a skill from any of the Qualifications or parts of Skills Programs offered by Siyaya Skills Institute. These can be clustered and contracted as required but will have no assessment or credit achievement.

Skills programs



Administration

General Secretarial/Administration Skills

Unit Standard:

Attend to customer enquiries face-to-face and on a telephone in a bank environment (7177)
Maintain a Booking System (7706)
Co-ordinate meetings, minor events and travel arrangements (13929)
Plan and prepare meeting communications (13934)

  • Demonstrate personal skills required for positions involving customer contact
  • Greet and attend to customer enquiries face-to-face
  • Attend to customer requests over the phone
  • Explain, maintain, determine, record and confirm bookings on a manual or computer system
  • Identifying a date, venue and time for a meeting or event
  • Liasing or negotiating with meeting attendees regarding availability
  • Booking venues and catering
  • Finalising meeting room arrangements
  • Making travel, car hire and accommodation arrangements
  • Notifying and confirming arrangements with attendees or stakeholders
  • Processing and distributing all documentation required for the meeting or event
  • Demonstrating an understanding of the agenda of meetings
  • Explaining the purpose and objective of minutes of meetings
  • Taking minutes of meetings

Receptionist Skills

Unit Standard: Maintain a reception area (14351)

  • Implementing security procedures according to organisational requirements
  • Maintaining a clean and safe reception area according to organisational requirements
  • Create a presentable reception area

Unit Standard: Receive, consult and direct visitors in a reception area (14350)

  • Receiving visitors
  • Determining visitor requirements according to organisational procedures
  • Directing visitors according to organisational requirements

Telephone Skills

Unit Standard: Process incoming and outgoing telephone calls (14348)

  • Employing effective telephone etiquette
  • Answering telephone according to organisational standards
  • Processing incoming calls according to organisational standards

Unit Standard: Attend to customer enquiries in an office setting (14338)

  • Greeting clients
  • Attending to customer enquiries of a semi-routine and predictable nature
  • Generating known solutions to a defined range of customer problems and queries

Life skills

Basic Waste Management

Unit Standard: Identify and process waste (9909)

  • Demonstrate an understanding of water, effluent, waste solids and gas handling and treatment method
  • Identify and separate waste
  • Process and dispose of waste
  • Work safely with due care for self, fellow workers, equipment, materials and the environment
  • Recognise and report environmentally damaging practices
  • Discuss and explain incidents and problems related to waste disposal

Unit Standard: Practice environmental awareness (12512)

  • Demonstrate an understanding of how the environment works
  • Demonstrate an understanding of how pollution/waste impacts on the environment
  • Take the appropriate steps to limit pollution/waste at the workplace
  • Dispose of household waste in an environmentally responsible manner

Health and Hygiene and a Professional Image (Level 2)

Unit Standard: Maintain Health, Hygiene and a Professional Image (7800)

Organise and manage oneself - relates to the following outcomes:

  • Wear clean, smart and appropriate clothing and explain what is appropriate and why 
  • Maintain personal cleanliness and hygiene according to company policy

Healthy Living (Level 1)

Unit Standard: Demonstrate an understanding of sexuality and sexually transmitted infections including (14656)

  • Demonstrate an understanding of sexuality
  • Demonstrate an understanding of sexually transmitted infections including HIV/AIDS
  • Describe means to cope and deal with sexually transmitted infections including HIV/AIDS
  • Describe human rights of individuals living with HIV/AIDS and sexually transmitted infections

Unit Standard: Demonstrate an understanding of factors that contribute to healthy living (14659)

  • Explain the basic principles of personal hygiene
  • Demonstrate an understanding of healthy and nutritious eating habits
  • Demonstrate an understanding of the consequences of abusing drugs and medicine
  • Demonstrate an understanding of sports and/or recreational activities for a healthy lifestyle

Unit Standard: Practice good health and grooming habits (243193)

  • Deal with common health conditions to help prevent the spread of illness
  • Practice good hygiene habits
  • Practice good grooming and dress habits

Maintain Safety (Level 2) Suitable for Safety Representatives

Unit Standard: Maintain a safe working environment (7799)

  • The importance of legislative, company procedures and policies with regards to maintaining a safe working environment
  • The necessity for displaying safety signs and emergency contact numbers in the workplace and how they contribute to the elimination of accidents and how it affects performance
  • Assist a member that has been involved in an accident by following the first aid procedures of the organisation
  • The procedure, including the nominated assembly point, to be followed by locating and extinguishing a fire using the correct extinguisher and evacuation procedure

Money and Me

Unit Standard: Manage personal finances (243189)

  • Understand personal finance
  • Plan and prepare a personal budget
  • Operate a personal bank account

Personal Values and Ethics

Unit Standard: Understand and apply personal values and ethics (8416)

  • Reflect on their own value system
  • Describe and analyse human rights issues in labour relations and in learnerships, as well as ethical issues more generally
  • Deal with value conflicts between themselves and another person
  • Describe where values and ethics come from
  • Describe how the values of individuals develop and change

The Workplace and Me

Unit Standard: Organise oneself in the workplace (8618)

  • Maintain personal hygiene, grooming and dress code
  • Decide whether to interact with people and follow company procedure when absent due to illness
  • Identify possible unforeseen circumstances to plan alternative action in advance
  • Evaluate own skills and areas for development
  • Set measurable and achievable objectives for own skills development
  • Prioritise objectives and plan activities to achieve objectives
  • Review progress made and reschedule activities at regular intervals

Unit Standard: Manage time and work processes within a business environment (14342)

  • Creating, maintaining and using a task list to follow up and assist in completing tasks
  • Receiving and capturing diary information on line, or process it manually
  • Scheduling time to complete tasks according to specific deadlines and reporting incomplete activities timeously

Understanding HIV/AIDS (Level 2)

Unit Standard: Demonstrate an understanding of HIV/AIDS and its implications (8494) Level 2

  • Describe and explain nature of HIV/AIDS
  • Describe transmission routes
  • Describe and explain practices which reduce and prevent risk of infection 
  • Describe and analyse attitudes toward HIV/AIDS in the workplace

Skills programs

Cleaning

Basic Cleaning Principles

Unit Standard: Understand Basic Principles of Cleaning (243204)

  • Describe the purpose of organisations operating in the cleaning services industry
  • Describe the essential components required for any cleaning task in a cleaning services environment
  • Understand the principles of planning and preparing for a cleaning task
  • Understand the principles of cleaning
  • Understand the principles of performing end of task procedures after cleaning

Unit Standard: Use chemicals in the cleaning services environment (243203)

  • The action of cleaning chemicals during a cleaning process
  • The use of cleaning chemicals on a range of surface types
  • How cleaning chemicals remove the different types of dirt
  • The correct handling of cleaning chemicals
  • The correct storing of cleaning chemicals

Clean above Floors, Offices and Windows

Unit Standard:
Clean above the Floor Surfaces (243199)
Clean Windows (243207)

Clean Carpets

Unit Standard:
Vacuum dry surfaces (243201)
Remove spots and spillages from carpets and upholstery (243197)

Clean Hard Floors using a Single Disc Machine

Unit Standard: Clean floors using a single disc machine (243202)

Clean Kitchens

Unit Standard: Clean kitchens (243205)

Clean Toilets and Bathrooms

Unit Standard: Clean Toilets and Bathrooms (243206)

Customer Service in the Cleaning Industry

Unit Standard: Provide good customer service in a cleaning services environment (243195)

  • Identify customers in a cleaning services environment
  • Demonstrate an awareness of customer requirements in a cleaning services environment
  • Meet the requirements of customers in a cleaning services environment

Manual Hard Floor Cleaning

People credited with Unit Standard (243194) are able to:

  • Plan and prepare for sweeping floors
  • Sweep floors
  • Perform end of task duties after sweeping floors

People credited with Unit Standard (243198) are able to:

  • Plan and prepare to wet mop floors
  • Spot mop floors
  • Wet mop floors
  • Perform end of task procedures after wet mopping floors

Cleaning Advanced

Clean Carpet Spots at a Specialist Level

Unit Standard: Remove spots and Spillages from carpets at a Specialist Level (110460)

Clean Carpets with a Wet Extraction Machine

Unit Standard:
Clean carpets using the wet extraction method (110468)
Vacuum clean dry surfaces (12526)

Hard Floors: Strip and Seal

Unit Standard:
Vacuum clean wet surfaces (110470)
Strip and seal hard and resilient floors using a water-based sealing product (110476)

Hospital Cleaning Skills

Unit Standard: Apply basic micro-biological principles in cleaning (110471)

  • Explain what micro-organisms are and where they exist
  • Control the unwanted spread of micro-organisms
  • Control the growth of microbes in the work place
  • Identify the microbiological sensitive areas in the workplace

Unit Standard: Clean wards and medium-risk, high-risk and isolation patient areas (110466)

  • Prepare to clean the patient care area
  • Clean and disinfect above the floor surfaces
  • Clean the floor
  • Spot clean spills containing bodily fluids
  • Perform additional infection control procedures in high-risk and isolation patient areas
  • Perform end of shift procedures after cleaning medium-risk, high-risk and isolation patient areas

Implement Cleaning Maintenance Processes

Unit Standard: Implement the maintenance of equipment in the cleaning industry (110461)

  • Interpret maintenance schedules
  • Monitor preventative maintenance procedures
  • Monitor external maintenance agreements
  • Prepare the maintenance reports

Operate an Automatic Scrubber-Drier

Unit Standard:
Maintain batteries in automatic scrubber-driers and auto sweepers (110451)
Scrub hard and resilient floors using a battery-operated automatic scrubber-drier (110519)
Scrub hard and resilient floors using a mains-operated automatic scrubber-drier (110448)

Skills programs

Computer skills

Basic Computer Skills

Unit Standard: Operate a personal computer system (116932)

  • Start up and shut down a personal computer system using standard and non standard methods
  • Change the configuration of a personal computer
  • Use personal computer operating system functions 
  • Use operating system utilities

Unit Standard: Use generic functions in a Graphical User Interface (GUI) environment (117902)

  • Use the desktop of a Graphical User Interface (GUI) based operating system
  • Use the features of a GUI window 
  • Use of the Help facility in a GUI environment 
  • Use a pointing device in a GUI environment
  • Use generic print options in a GUI environment

Basic Email

Unit Standard: Use electronic mail to send and receive messages (116945)

  • Understand the concepts and terms of electronic messaging
  • Create and send an E-mail message
  • Receive and respond to e-mails 
  • Work with multiple E-mail messages 
  • Adjust settings to customise the view and preferences of the E-mail application

Basic Internet

Unit Standard: Use a Graphical User Interface (GUI) based web-browser to search the Internet (116931)

  • Understand the concepts and terms of the Internet
  • Explain legal and ethical issues in relation to Internet use
  • Use a GUI-based browser to display a given Web Page 
  • Adjust settings to customise the view and preferences of the browser application 
  • Navigate on the Internet 
  • Use a Search Engine to locate given information specifications
  • Obtain information from a Web site

Basic Word Processing

Unit Standard: Use a Graphical User Interface (GUI) based word processor to create and edit documents (116938)

  • Demonstrate an understanding of the principles of word processing
  • Create, open and save documents
  • Produce a document from given text
  • Format a document
  • Edit a document
  • Check spelling and grammar in a document
  • Adjust the display characteristics

Install a Personal Computer

Unit Standard: Install a Personal Computer (PC) peripheral device, in a GUI environment (117943)

  • Explain why drivers were developed
  • Describe the relevant peripheral device
  • List the things required for a peripheral to work
  • Give the advantages of different kinds of peripherals
  • Identify the consumables needed for the device
  • Describe the effect of the consumables on the environment
  • Set up the peripheral device drivers in a GUI environment
  • Install the peripheral drivers through the use of an automatic installation according to manufacturer specification
  • Install the peripheral drivers manually
  • Alter the device properties
  • Test the installations to ensure that the output matches the requirement

Keyboard Skills



Unit Standard: Develop and use keyboard skills to enter text (9357)

  • Develop keyboard techniques to key-in alpha and numeric text, symbols, and special characters
  • Identify and remedy technique errors
  • Apply keyboard techniques and ergonomic practices to avoid overuse injuries
  • Produce sentences and paragraphs containing alpha and numeric text, symbols and special characters

Manage Files

Unit Standard: Managing files in a Graphical User Interface (GUI) environment (117867)

  • Identify the different storage devices on a computer
  • Explain the concepts of files on a computer in a GUI environment
  • Locate files in a GUI environment
  • Work with computer files in a GUI environment
  • Protect computer files in a GUI environment

General business skills

Diversity Management

Unit Standard: Demonstrate a knowledge of diversity with different relationships in South African Society (14664)

  • Identify aspects of diversity within the South African society 
  • Demonstrate knowledge of diversity within different relationships
  • Recognise an individual`s role and responsibility in relationships
  • Identify ways and techniques to form positive relationships

Employment Equity

Unit Standard: Participate in the implementation and utilisation of equity related processes (10983)

  • Participating in the development of relevant equity related plans and policies
  • Communicating equity related plans and policies to relevant stakeholders
  • Participation in the implementation of agreed equity related plans and policies
  • Contribute to the monitoring and evaluation of equity related plans and policies

This will equip Employment Equity representatives with an understanding of their function

Industrial Relations

Conduct a Disciplinary Hearing

Unit Standard: Chairing a Disciplinary Hearing (10985)

  • Conduct and manage the hearing
  • Implement procedure to handle non-dismissible offences
  • Hear pleadings
  • Take a decision as to sanction
  • Inform employee of and record decisions
  • Ensure that proceedings and decisions are recorded

Material Handling Equipment

Fork Lift/Reach Truck/Pallet Truck

Unit Standard:
Operate Advanced Defined Purpose Lift Trucks (242972)
Operate Counter Balanced Lift Trucks (242974)
Operate defined purpose Lift Trucks (242981)

Performance Management

Performance Supervision

Unit Standard: Apply knowledge of self and team in order to develop a plan to enhance team performance (13912)

  • Develop knowledge and understanding of self as a worker in a particular position
  • Identify own role in an organisation (yours)
  • Use a variety of strategies to deal with potential conflict in a team or group
  • Demonstrate knowledge and understanding of the dynamic within a specific group
  • Develop a plan of action to enhance the performance of a team

Workplace Performance Excellence

Unit Standard: Operate in a team (8420)

  • Identify the structure and purpose of a particular team
  • Describe and carry out the roles and responsibilities required to work in a team
  • Identify factors affecting a team within workplace and learning environment and explain affect
  • Describe the workplace and learning environment organisation
  • Review the effectiveness of a team

Unit Standard: Organize oneself in the workplace (8618)

  • Maintain personal hygiene, grooming and dress code
  • Decide whether to interact with people and follow company procedure when absent due to illness
  • Identify possible unforeseen circumstances to plan alternative action in advance
  • Evaluate own skills and areas for development
  • Set measurable and achievable objectives for own skills development
  • Prioritise objectives and plan activities to achieve objectives
  • Review progress made and reschedule activities at regular intervals

Unit Standard: Manage time and work processes within a business environment (14342)

  • Creating, maintaining and using a task list to follow up and assist in completing tasks
  • Receiving and capturing diary information on line or process it manually
  • Scheduling time to complete tasks according to specific deadlines and reporting incomplete activities timeously

Project Management

Project Costing

Unit Standard: Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget (120375)

Project Management fundamentals

Unit Standard: Explain fundamentals of project management (120372)

Project Management Techniques

Unit Standard: Apply a range of project management tools and techniques (120385)

Project Quality

Unit Standard: Identify, suggest and implement corrective actions to improve quality of project work (120377)

Supervision

Supervision- Understanding the Structure of a Workplace

Unit Standard: Understanding your Business Environment (14357)

  • Understand the basic concepts of a selected business environment
  • Explain the market position of a selected organisation in relation to the industry

Supervisory Skills

Unit Standard:
Operate in a Team (8420)
Use communication skills to handle and resolve conflict in the workplace (9533)
Demonstrate Understanding of Employment Relations in an organisation (10170)

  • Operate in a team, understanding the structure of the team and the roles and responsibilities of each team member
  • The learner will be able to identify and take into account external (environmental) factors that influence the workings and success of the team and evaluate the success of the team
  • This competence will enhance the ability of learners and workers to participate in teams
  • It will also contribute to ensuring that teamwork is more effective in workplaces and in provider organisations, as well as contribute to transforming workplaces into sites of learning
  • Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner
  • Persons credited with this Unit Standard are able to contribute to the effective functioning of an organisation by understanding the roles of various stakeholders in the organisation and understanding agreements, policies and procedures related to employment in the organisation

Skills programs

Wholesale and Retail Skills

Cashier

27/523101 Checkout Operator (Cashier) (Was 631102 - Office Cashier)

Unit Standard:
Interact with customers (114903)
Record transactions (114889)
Process payment at a Point of Sales (114894)

Dispatch and Receiving Clerk

27/432102 A Dispatch and Receiving Clerk (Was 591201 Receiving and Dispatching Clerk)

Unit Standard:
Dispatch stock from a distribution center (117891)
Receive stock into a distribution center (117901)

Fuel Station Cleaning Attendant

Unit Standard:
Sweep Floors (253194)
Mop wet floors (243198)
Clean windows (243207)
Clean toilets and bathrooms (243206)

Safety for Stock Pickers

27/833402 C Store Person (Stockroom Person) (Was 741101 - Store Person)

Unit Standard:
Pick stock in a Distribution Centre (117899)
Maintain a Safe and Secure Environment in a DC (117892)

Shelf Filler

27/833401 Shelf filler (Was 741101 Store Person/Packer/Shelver)

Unit Standard: Count stock for a stock-take (114891)

Stockroom Person

27/833402 B Store Person (Stockroom Person) (Was 741101 - Store Person)

Unit standard:
Maintain the stockroom (243672)
Count stock for a stock-take (114891)

Store Person – Pick and Withdraw Stock

27/833402 A Store Person (Stockroom Person) (Was 741101 - Store Person)

Unit Standard:
Pick stock in a Distribution Centre (117899)
Move, pack and maintain stock (117898)

Store Person - Retail

27/833401 Shelf filler (Was 741101 Store Person/Packer/Shelver)

Unit Standard:
Interact with customers (114903)
Mark merchandise and maintain displays (114906)
Count stock for a stock-take (11489)

Wholesale and Retail Basics

27/833401 Shelf filler FCMG Merchandiser D (Was 741101 Store Person/Packer/Shelver)

Unit Standard:
Define the core concepts of the Wholesale and Retail environment (114895)
Maintain a safe and secure Wholesale and Retail environment (114912)

Skills programs

Skills Programs

MHE Skills Program

Executive Summary
The Training covers the following Unit Standards:
Operate Advanced Defined Purpose Lift Trucks (242972)
Operate Counter Balanced Lift Trucks (242974)
Operate defined purpose Lift Trucks which fall within (SAQA Reg.) (242981)
National Certificate: Lifting Machine Operations Qualification (64829)
OUTCOMES FOR UNIT STANDARD (242972)
OUTCOMES FOR UNIT STANDARD (242974)

  • Access available emergency support systems and services in case of incidents and accidents
  • Identify and classifying freight/loads
  • Handle loading and storing freight
  • Achieve maximum work performance of battery
  • Powered lifting equipment and attachments
  • Operate equipment

MHE-Skills

 

 

 

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